Cancellation & Refund Policy

At Online Cyber Point, we are committed to providing reliable digital services, online assistance, digital products and educational services to our customers. This Cancellation & Refund Policy explains the conditions under which an order or service may be cancelled and when a refund may be provided.

1. Cancellation Policy

Customers may request cancellation of an order or service by contacting us as soon as possible after placing the order.

Cancellation requests will be considered only if the requested service has not yet been started, processed, submitted or delivered.

Once a service has been started or completed, cancellation may not be possible.

For services involving online form filling, document preparation, application submission, corrections, registrations, bookings or other third-party/government-related processing, cancellation will depend on the stage of processing.

2. Eligibility for Refund

A refund may be considered in the following circumstances:

  • Payment was successfully received but the requested service could not be provided by Online Cyber Point.
  • The same order was accidentally paid more than once.
  • Payment was received for a service that is unavailable and cannot be fulfilled.
  • A technical or operational issue on our side prevents delivery of the purchased service.
  • Any other case where Online Cyber Point determines that a refund is appropriate.

Refunds are not automatically guaranteed merely because a customer changes their mind after the service has been started.

3. Non-Refundable Services

Refunds may not be available for services that have already been:

  • Processed or completed.
  • Submitted to a government department, examination authority or third-party service provider.
  • Delivered to the customer.
  • Used or partially used by the customer.
  • Prepared specifically according to the customer’s information or instructions.

Government fees, examination fees, application fees, third-party charges, booking charges or other statutory/third-party charges may not be refundable where such amounts have already been paid or submitted to the relevant authority.

4. Digital Products and Courses

For digital products, downloadable files, software, e-books, online courses or other digital content, refund eligibility will depend on the nature of the product and whether access or delivery has already been provided.

Once a digital product or course has been successfully delivered or access has been provided, the payment may generally be considered non-refundable, except where the product/service was not delivered due to an issue attributable to Online Cyber Point.

5. Duplicate Payment

If a customer makes the same payment more than once for the same order or service, the duplicate amount may be refunded after verification.

Customers should contact us with the transaction/order details so that the payment can be verified.

6. Refund Request Process

To request a cancellation or refund, customers should contact Online Cyber Point and provide:

  • Customer Name
  • Registered Mobile Number
  • Order/Service Details
  • Payment/Transaction ID
  • Date of Payment
  • Reason for the refund request

We may request additional information or documents where necessary to verify the transaction.

7. Refund Processing Time

After approval of a refund request, Online Cyber Point will initiate the refund through the applicable payment mechanism.

The refund will normally be processed within 5–10 working days after approval, subject to banking/payment-network processing times.

The actual time taken for the amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, UPI provider or other payment method.

Where a refund is processed through Razorpay, the refund is generally returned to the original payment method used for the transaction, subject to the applicable payment system and processing timelines.

8. Partial Refund

Where applicable, Online Cyber Point may provide a partial refund depending on the portion of the service that has already been completed or the actual amount that can be refunded.

9. Payment Gateway Charges

Where applicable, payment gateway transaction charges, taxes or other non-recoverable charges may not be refundable if they have already been incurred in processing the transaction.

Any refund amount will be determined after reviewing the specific transaction and applicable charges.

10. Failed or Unsuccessful Payment

If money has been deducted from a customer’s bank account but the payment/order is not successfully received or confirmed by Online Cyber Point, the customer should contact us with the transaction details.

Such cases will be verified and handled according to the payment gateway and banking system status.

11. Order/Service Disputes

If you believe that a service was not delivered as described, please contact us first so that we can review and resolve the matter.

Customers are requested to provide complete transaction and order information to help us investigate the issue promptly.

12. Changes to This Policy

Online Cyber Point reserves the right to update or modify this Cancellation & Refund Policy from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions regarding cancellation, refunds or payments, please contact us:

Business Name: Online Cyber Point
Website: onlinecyberpoint.com
Email: connect@onlinecyberpont.com
Mobile/WhatsApp: 8467892371
Business Address: Baslonia, Khalilabad , Sant Kabir Nagar

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

By purchasing or availing any product or service from Online Cyber Point, the customer acknowledges that they have read and understood this Cancellation & Refund Policy.

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